De-Escalation Training
Poise and Effectiveness
Master Conflict Avoidance and Resolution
Why Focus on De-Escalation?
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Reduce workplace violence and increase employee safety.
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Empower employees to feel confident in their capabilities pertaining to conflict.
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Increase employee satisfaction and retention rates.
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Create a better culture and increase productivity.
Train the Trainer Program - TtT
Allow us to train your HR staff, Directors and New Employee Orientation Resources on our methods. This allows a scalable option to onboard and train new employees on a frequent basis.
Training Options:
- Two-day course
- Instructor methodologies, including public speaking and presentation techniques, adult-based learning, defusing difficult students.
- Participants will have the opportunity to teach-back material and provide constructive feedback.
- Participants will have the opportunity to create a table-top scenario and de-brief with each other, utilizing group-based learning.
- Three-day course - Most effective option
- Includes everything in the two-day course but includes implementation of the table-top scenarios. Participants will take part in reality-based training to better understand design and implementation.
Individual Training or Group Training
- We will host full groups of managers during a manager retreat or will conduct tailored training for all employees. Conducting the training for all employees insulates the organization from “failure to train” litigation.
- Training sessions are typically one-hour, which allows for an entire organization to be trained quickly and efficiently, while on shift.
Virtual and Hybrid Training: E-Learning
Through the use of technology, we can easily implement new trainings in an on-demand basis. This is not recommended for larger groups, however can be effective for specific use cases and smaller groups.
Every employee deserves to feel secure at work.
De-Escalation is a method used to prevent violence
Individuals are encouraged to use purposeful actions, verbal communications, and body language to calm a potentially dangerous situation.
Your safety and the safety of others is the highest priority.
Maintain a safe distance and avoid being alone with an individual who is combative or potentially violent. If there is a risk of imminent violence, remove yourself from the situation and seek safety.
Know your limits.
Keep in mind that some individuals may be more adept in applying these techniques. Know your own vulnerabilities and tendencies and recognize that sometimes the best intervention is knowing when to seek additional help.